Shipping Policy
Thank you for shopping with LunoShop! We aim to provide you with the best shopping experience — from browsing to delivery. Please review our shipping policy below.
🌍 Order Processing
- All orders are processed within 1–3 business days (excluding weekends and holidays).
- You will receive a confirmation email once your order has been placed and another when your order has shipped.
- If we experience a high volume of orders, processing times may be slightly delayed.
📦 Shipping Times
We ship worldwide. Estimated delivery times are as follows:
- United States: 7–14 business days
- Canada, UK, Australia: 10–18 business days
- Other International Locations: 14–21 business days
Delivery times may vary based on your location and customs procedures.
💸 Shipping Rates
Shipping costs are calculated at checkout based on your delivery address and order size.
Occasionally, free shipping promotions may apply — check our homepage for current offers.
✈️ International Shipping
- We offer international delivery to most countries.
- Customers are responsible for any applicable customs duties, import taxes, or fees imposed by their country.
📍 Order Tracking
Once your order ships, you’ll receive an email with a tracking number and a link to track your package in real time.
Tracking updates may take 1–3 days to appear after dispatch.
🚫 Lost or Delayed Packages
If your package is delayed or appears lost, please contact us at support@lunoshop.com. We’ll assist in tracking it down or arranging a replacement if necessary.
🛒 Incorrect Address
Please double-check your shipping information before confirming your order.
We cannot guarantee address changes after your order has been processed.
💬 Need Help?
If you have any questions about your order or delivery, our support team is here to help:
📧 Email: support@lunoshop.com
🌐 Website: www.lunoshop.com