Return & Refund Policy

Thank you for shopping at LunoShop! We want you to love your purchase. If something isn’t right, we’re here to help.

🛍️ Returns

• You can request a return within 30 days of receiving your order.
• Items must be unused, unworn, and in their original packaging.
• To start a return, please contact us at support@lunoshop.com with your order number and reason for return.
• Once your return is approved, we’ll provide detailed instructions for sending the item back.

💰 Refunds

• Once we receive and inspect your returned item, we’ll notify you of the refund approval.
• Approved refunds will be processed to your original payment method within 5–10 business days.
• Shipping fees are non-refundable unless the return is due to our error or a defective product.

🔄 Exchanges

• We’re happy to replace items that are defective or damaged.
• If you’d like to exchange for a different size, color, or item, contact us and we’ll guide you through the process.

🚫 Non-Returnable Items

Certain items cannot be returned for hygiene or safety reasons (e.g., beauty tools, personal care products, or intimate apparel). Please contact us if you’re unsure about a specific item.

📦 Damaged or Incorrect Items

If your order arrives damaged or incorrect, please email us within 7 days of delivery at support@lunoshop.com with photos of the product and packaging. We’ll resolve the issue quickly.

❓ Need Help?

Our customer care team is here to help you with returns, exchanges, or any questions.
📧 Email: support@lunoshop.com
🌐 Website: www.lunoshop.com